“Employees first, customers second!”
HCL provides technical consulting, IT solutions, software development to global firms and operates in over 100 countries. Former CEO, Vineet Nayar, led conferences all around for disturbing the business world with his disruptive conception of management, placing "employees first".
WHAT IS THIS HR INNOVATION ABOUT?
Forum “You and I”: direct (and visible to all) questions to the CEO online by the employees
“Smart Service Desk”: FAQ and problems posted online that are solved by anyone in the company who has an answer
“Happy feet”: Evolution from feedback to “feedforward”; collective participation to people reviews
Elimination of organigram, from “spider to starfish”: employees regrouped in communities according to their interests
WHY WAS THIS INNOVATION IMPLEMENTED?
Progress decline of the company, general dissatisfaction of the employees led to the will to change the organization, supervised by the CEO Vineet Nayar that arrived in 2005.
WHAT ARE ITS MAIN BENEFITS?
Transparency, consensual decisions, trust-based relationships
Increase in employees’ satisfaction (+70%), responsibilities/involvement
Decentralization of the organizational system; from “spider to starfish”
Innovation, creativeness
Turnover increased by 3, number of clients doubled
COUNTRY: India
YEAR: 2009
REFERENCES
Vineet Nayar (former CEO) “Where is the real value of your organization”
https://youtu.be/xI3UkwK_MpM